Shipping Info/FAQs

Shipping Details

To ship your doll to us for repair requires proper packaging. If the doll is fragile, (porcelain or delicate) you may want to take the doll to a packing & shipping company (UPS Store, Pack & Ship, etc.) to have it professionally packaged. You can package it yourself if you do so carefully and keep in mind how the package will be handled on it’s way to us.

SHIPPING ADDRESS: Dolls by Diane, 182 Pine St. Homosassa, FL 34446.

CONTACT NUMBERS: Phone: 352-382-3655 or 800-813-3052.

VERY IMPORTANT NOTE ABOUT SHIPPING – You MUST include a sheet inside your shipping box with your complete name, address, and (most importantly) a good working contact phone number. We very often receive boxes with no identifying details or contact information. Thank you!

SHIPPING AND PAYMENT – When sending your doll to the doll hospital, DO NOT use the original box or a box that you must have returned. We cannot make sure that your box will be used to return your doll. Use a good sturdy cardboard box or take your doll to a UPS store or to a Pack & Ship to pack your doll. Ship your doll via USPS, UPS or FED-EX. Always request tracking for your box. Fees for repairs and restorations are due at the time order is placed. Acceptable forms of payment are Visa, MasterCard, American Express, Discover or Personal Check. We also take any debit cards that display one of the credit card trademarks.

Click Here For Printable Shipping Label
Click Here To View Our Warranty

FAQs

Click the PLUS sign next to any of the boxes below to learn more/read our FAQs.

How can we talk to the Doll Doctor?

E-mail us and we will respond with details.

Can you tell me what the repair will cost and how long it takes?

When we see it, we will call you immediately and provide a firm price.

What is the best way to get the doll to you?

View our SHIPPING info above, which provides details and a downloadable shipping label.

What is my doll worth? Is it worth repairing?

We can appraise your doll, but it is costly and time-consuming. It is better to consider sentimental value when determining if worth repairing.

My doll was damaged by a fire, can you make insurance quote?

Yes, if you plan on repairing the doll, we can work with your insurance company to provide all of the information they need.

My porcelain doll is broken. Can you fix?

Yes, the method of repair depends on the area. Highly visible repairs (such as on the face) require replacement parts. Hidden repairs (under clothing) can typically be repaired. Each job is different and requires a custom quote.

My doll is missing an arm. Can you fix?

Yes, but sometimes it is difficult to find replacement parts. This can add time to the project.

My doll has open/closed eyes. Can you fix these?

Yes, this is almost a lost art and takes a bit of extra time depending on the doll and what is required.

My doll needs new clothing. What will new clothes cost?

We can make just about anything you dream up. We can also recreate your original clothing from an image, if provided. We will quote these on a per case basis.

My vinyl doll has a ballpoint ink mark on her. Can you remove?

Ballpoint ink cannot be removed. We may be able to replace the part, however. Contact us for more details.

Repair Your Antique Doll Today

Give us a call for a FREE no-obligation estimate!

  • 1-800-813-3052