To ship your doll to us for repair requires proper packaging. If the doll is fragile, (porcelain or delicate) you may want to take the doll to a packing & shipping company (UPS Store, Pack & Ship, etc.) to have it professionally packaged. You can package it yourself if you do so carefully and keep in mind how the package will be handled on it’s way to us.
SHIPPING ADDRESS: Dolls by Diane, 182 Pine St. Homosassa, FL 34446.
CONTACT NUMBERS: Phone: 352-382-3655 or 800-813-3052.
VERY IMPORTANT NOTE ABOUT SHIPPING – You MUST include a sheet inside your shipping box with your complete name, address, and (most importantly) a good working contact phone number. We very often receive boxes with no identifying details or contact information. Thank you!
SHIPPING AND PAYMENT – When sending your doll to the doll hospital, DO NOT use the original box or a box that you must have returned. We cannot make sure that your box will be used to return your doll. Use a good sturdy cardboard box or take your doll to a UPS store or to a Pack & Ship to pack your doll. Ship your doll via USPS, UPS or FED-EX. Always request tracking for your box. Fees for repairs and restorations are due at the time order is placed. Acceptable forms of payment are Visa, MasterCard, American Express, Discover or Personal Check. We also take any debit cards that display one of the credit card trademarks.
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